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Refund and Returns Policy

Return & Refund Policy

1. Scope

This Return & Refund Policy applies to all purchases made via our website https://dynamichealthhomoeopathy.com.au/ (the “Website”). It covers both physical products sold through the Website and services (including consultations) offered by Dynamic Health Homoeopathy (“we”, “us”, “our”).

2. General Refund Eligibility

  • If you are not entirely satisfied with your purchase, you may be eligible for a refund or credit as set out below.

  • To be eligible for a refund of a physical product, the product must be returned in its original condition (unused, with packaging intact) within [14/30] days of delivery, unless otherwise specified.

  • Services (such as consultations) are generally non-refundable after they’ve been delivered. If you change your mind before a service has been delivered, please contact us and we will discuss any possible partial refund or credit.

3. How to Request a Refund

  • To request a refund, please contact us at contact page with your order number, date of purchase, and reason for the return.

  • If returning a physical product, you must obtain a Return Authorisation from us. We will provide instructions for shipping the item back (at your cost unless otherwise agreed).

  • Once we receive and inspect the returned product, we will notify you of the refund decision.

4. Refund Processing

  • If a refund is approved, we will process the refund to the original payment method within [5-10 business days] of receiving and inspecting the item (for physical products) or from the date we approve a refund for services.

  • Shipping costs are non-refundable unless we shipped the wrong item or the item was defective.

  • The cost of return shipping is your responsibility unless otherwise agreed.

5. Non-Refundable Items & Exceptions

The following are not eligible for refunds or returns (unless required by law):

  • Products that have been used, opened, or whose seals have been broken.

  • Services once fully delivered.

  • Digital downloads or online materials once the download/link has been accessed.

  • Change of mind after service commencement (unless exceptional circumstances and we agree otherwise).

  • Items marked as “final sale” or “non-returnable” at the time of purchase.

  • Products that are damaged due to misuse, negligence, or unauthorized modification.

6. Faulty or Incorrect Products/Services

If you receive a product that is faulty, damaged, or different from what you ordered:

  • Please contact us immediately (within [7 days] of delivery) with evidence (photos of the damage/fault).

  • We will arrange a replacement, repair, or refund (including shipping costs) as appropriate under Australian Consumer Law.

  • For services, if we fail to deliver the service agreed, you may be entitled to a redo of the service, credit or refund.

7. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). If a product or service fails to meet a consumer guarantee (e.g., it is faulty, does not match description, or is not fit for purpose), you are entitled to a remedy under the ACL which could be a repair, replacement or refund.

8. How Long Do I Have to Return?

For most physical products: You have [14/30] days from delivery to request a return. For issues covered by Australian Consumer Law (faults etc.), you must act within a “reasonable time” after the fault becomes apparent.

9. Changes to This Policy

We may update this Return & Refund Policy from time to time. The new version will be posted on the Website with the date of the last review. Your continued use of our services/products after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at: